Complaint / review text:
I recently purchased a printer from Adorama. When I received the printer, the dryer package was broken and the absorbent particles were everywhere in the box. There were lots of particles in the printer. The shipping box was broken as well. I am afraid to turn it on that may cause printer jamming. I asked for replacement and they just kept on telling me to send damage pictures so that to claim UPS. I have sent them the pictures three times and no response at all each time. Then I called their customer service and a guy told me to send the pictures to. No response again.
They are very good at put their fault upon UPS with bad shipment. Even it is the fault of the UPS, it is their responsibility to deal with UPS, not the customer. It's been 15 days since I file the claim and no action was taken at all. They declare that the customer can return the product in 30 days on their website and it's been 24 days since I purchased the printer. They probably will wait until that time and they won't need to do anything then. TOTALLY SCAMMER!!! They are testing my patience and I have been patient enough. It is my first time with Adorama and it will be my last time. I will tell everyone never shopping with Adorama. I would rather pay more money to buy this printer on the official site or Amazon.