Complaint / review text:
I called and ordered the CenturyLink Cable and Internet service. They set up an appointment to install my service on Tuesday, November 4,2015 between 8:00 am to 11:59 am. When no one showed up by 11:15 am and I did not receive their email notification 30 minutes prior to arrival - I called CenturyLink. CenturyLink informed me that a serviceman was at our location the day before and tested the cable at my location and the cable was bad. They never called me to let me know that there was a problem and no one showed up to install the Internet.
When I called customer service, they apologized and tried to sell me their partner (DirecTV) cable service at a higher rate and 2-year contract. They had no explanation for why they did not call me when they discovered the cable issue nor did they offer any solution to install the proper cable so they could connect my service. I spent 4 hours waiting for their service representative and 3 hours and 7 transfers on the phone trying to get someone to explain what my options were. I ended up contacting my previous Internet provider and told them I needed to continue my service with them. CenturyLink is a terrible company - I would stay clear of them. I wish I would have read the reviews before I ordered their service. They wasted 7 hours of my time and I have no service.