Complaint / review text:
Bought 240 minutes for $30. A few weeks later, phone showing zero minutes although there had been less than 10 calls made, totaling less than 2 minutes and less than 35 very short text messages. Contacted Tracfone on a Sat. Support person couldn't help, said call back Mon. Mon, person said would be fixed in a hour. Wasn't. Called again, 3rd person refused to fix situation (reinstate missing minutes). Was given another support number. Tue, spoke to 2 people (a supervisor and a senior manager). Neither would fix situation. Requested Tracfone provide proof minutes were used as the phone's own history showed minutes weren't. Tracfone refused to provide it. Some of worst customer support I have experienced. Will change phone providers. After this experience, strongly recommend against using Tracfone.