Complaint / review text:
I share an account with my brother who lives across the country from me. Naturally, he needs to log in the site or app to pay his portion of the bill. Well, we forgot the password. No big deal. We tried to reset it, and they sent me a temporary password. When I entered this password, the response was "Sorry, this email is already registered. Please try another one." Uh, yeah it's registered TO ME. That is MY email address that you just sent me a temporary password for. Again, not a big deal.
I called customer support, and that's where I lost it. Not only was the entire thing automated with no "Press whatever to speak with an associate" but when I finally thought I got somewhere, the automation told me to CALL FROM A DIFFERENT NUMBER! How many phones do you think I have lying around? This is seriously the most agonizing customer service I've ever dealt with.