Complaint / review text:
We signed up for CenturyLink several months ago and it has simply been awful service. I asked multiple times to review all of the charges before signing up, and my first bill was well above what they said. They have repeatedly charged me for things I don't sign up for, and refuse to return the money. Rather than provide customer service they try to sell you additional things when you call/chat. They say they've signed you up for paperless billing, then don't, and charge you $10 more a month for not signing up-without telling you. The internet stops working every night and we have to reboot our modem several times each evening. It has truly been an awful experience.