Complaint / review / scam report
Verizon
I had an open account at Diamond Wireless, authorized d...

Complaint / review text:
I had an open account at Diamond Wireless, authorized dealer of Verizon Wireless. On April 8,2009, according to a Customer Agreement, I was to be billed approximately $187.43 plus tax. Upon opening the account, I was promised that the activation fee would be waived as part of a sign up incentive. But the first bill arrived without the activation fee waived. I went back to the store and spoke to a salesman named Dylan who promised to take care of this matter. He said that my account would be credited $172.06. While waiting for this credit to my account, Verizon disconnected my phone line. I again talked to Dylan who then promised to credit me the reconnect fee of $99.80.

It's been almost five months that I have been patiently waiting for this matter to be resolved. I've been to the store in person several times and spoke with Jaclyn (store manager) and Brian (district manager), both of whom promised to take care of this mistake. But still the matter remains unresolved. I've sent several e-mails to Diamond Wireless (which I've kept copies of); none of which have been responded to. After being promised the credit to my account, I've found both Jaclyn and Brian unreachable. As a consumer, I feel I've been given several false promises. Verizon Wireless is telling me I need to deal with Diamond Wireless, who seems unable or unwilling to solve this matter. What else can I do?

Contact information:
Author: Contact with Author

Offender: Verizon

Country: USA   State: New Jersey   City: Basking Ridge   Zip: 07920
Address: 1 Verizon Way
Site: www.verizon.com

Category: Electronics and household app.

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