Complaint / review / scam report
I have had service with T-Mobile for several years. I w...

Complaint / review text:
I have had service with T-Mobile for several years. I was grandfathered in unlimited messaging at $9.99 a August, I changed my plan that will lower my minutes and used My Favorite Five plan, also with unlimited messaging. This plan was in effect on the billing cycle, September 13 to October 13,2009. I did not get a call or letter stating there was a problem with the new plan I chose. On October 5,2009, my phone was not working. I was transferred to customer service; they stated that my plan will not work with my grandfather clause of $9.99 a month unlimited plan. I will have to pay $14.99 a month if I would like the services. I refused to pay the extra $4.99 a month for the unlimited plan. I had to change my plan to a higher cost to keep my $9.99 unlimited plan. T-Mobile stated that the new special is $14.99 a month unlimited messaging. So, I have to pay 10 to 20 dollars more a month with more minutes than I need to keep my unlimited messaging down. I had no notice, they just turned off my phone.

Contact information:
Author: Contact with Author

Offender: T-Mobile

Country: USA

Category: Electronics and household app.


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