Complaint / review text:
I'm a long-standing T-Mobile customer, and I'm on a calling plan which offers unlimited text messaging for $19.99 a month. But to my surprise, I was charged $38.40 for text messages besides the unlimited text message monthly fee of $19.99 in my bill for the month of 9/09. When I called T-Mobile customer service on 9/11 about this, the lady informed that she won't be able to do anything in this regard as this is a valid charge because these were international text messages. I told her that I was never informed verbally or in writing during enrollment. Besides, I've international call blockage on all the lines of my phones. So how come these international messages could pass through that blockage?
I was given a rude unsatisfactory answer that their system works like that where voice calls could be blocked but not text messages. I again called the T-Mobile customer service on 9/12 to talk to a supervisor or manager, but I got the same reply from a CSR, who tried to pose as a supervisor. This is a big ripoff by mobile carrier (s), as if the voice call could be blocked. I'm certain that the text message could also be blocked.