Complaint / review text:
I placed orders on Dell online website for a Vostro 1320 (order #) and a laptop cooling stand with travel surge protector bundle (order #) as a promotion package deal on 10/08/09. I got a confirmation email the same day. On 10/09/09, my order status on Dell's website showed that my order is "In Production, " and the estimated delivery date was 10/22/09. I ordered another product from Dell's website on 10/11/09 (order #). On 10/12/09, I received an email from Dell about the delivery date of my order # has changed to 10/29/09. This morning (10/13/09), I checked my order status online. Dell canceled my order # without contacting me.
I called their customer service, 800-456-3355 and complained to John, ID #, and he transferred me to his supervisor, ID # (transfer waiting time 28 minutes), I asked why they canceled one of my orders without telling me the reason. Both of them told me it was their online pricing error, and they could not sell the laptop with the price I ordered, so my order was canceled (only the laptop, not the accessory for the laptop). I insisted that they send the cancellation email to me on 10/09/09, which I never received. They told me that there is nothing they can do about the cancellation. They didn't even offer a discount or coupon for me to purchase the laptop.
Since I can't get the laptop, I told them to cancel the other 2 orders I placed with Dell. The supervisor told me that she can only cancel one of the two orders I have left with Dell. She needs to transfer me to another department to see if they can cancel my last order. I told her that I wasn't going to wait another 30 or more minutes to get to another person to cancel my last order. She has to cancel it for me. Three minutes after, I hung up with her. I got a harassing phone call from 800-289-3355. All I heard was a very deep, low voice growling for about 5 seconds and someone was laughing in the background, then the person hung up. I searched and find out that phone number belongs to Dell Inc. I would like to let others know how Dell Inc. Treats its customers. As of today, 10/14/09, Dell charged my credit card for the last order. I'm going to dispute that transaction.