Complaint / review text:
I xps battery would not charge. I called support and they told me that my battery needed replacing. I explained to them that this laptop is used like a desktop and is plugged in 95% of the time. According to the manual P48, it states "Connect the computer to an electrical outlet when possible, battery life is largely determined by the number of times the battery is used and recharged".
I talked to the support person and was told that I should have unplugged my battery after it reached 100% charge, totally contradictory to the manual. I guess just a ploy to get me off the phone. Since I leave my PC plugged in 95% of the time, the battery rarely recharges. This is inferior battery life. I was told I would just have to accept the fact I needed to buy another battery. I will never buy a crap dell again!!