Complaint / review text:
Comcast has started scrambling the digital signal to all subscribers in my area. I have a digital TV that will now only get channels 2-31, instead of all the channels I pay for. Comcast requires me to pay for an additional converter box in order to receive the channels I pay for. My digital TV now is limited to an analog signal, and I have lost all of the advantages and digital features of my TV. I have asked for a de-scrambler, but Comcast says they don't have that technology available. Since they are scrambling the signal to protect from theft, they should automatically de-scramble the signal to paying customers. They do that, but only in conjunction with a converter box that converts the signal to analog. They only allow 1 set-top box and 2 converters per household. If you need more, you must pay $1.99 per month for each extra converter. Our digital TV's are now getting analog signals, and we are paying extra for it!