Complaint / review text:
About three months ago, I upgraded to Turbo Internet Cable Service. At the time, I was not informed that they would be sending me a new modem. Over the Thanksgiving holidays when I was out of town, they sent a new modem. I was ill with the flu and didn't open the box right away.
This morning I found out that they had shut off my Internet by switching it from my old modem to my new modem. I asked that a technician be sent to help install the new modem. The technician they sent was surly, unhelpful and refused to stay until the modem was working properly. It is still not working and Time Warner would not send out another technician.
I use the Internet constantly for work and have been without it for all of today and probably most of tomorrow. I anticipate that I will have to hire a consultant at significant cost to fix this even though I did not ask for the new modem (the old modem worked fine), did not know Time Warner was sending one, and did not know that they were going to switch the service from the old modem to the new modem. Damages are financial as I work on a hourly basis and have not been able to work today since I did not have a working modem. I will probably have to pay a consultant several hundred dollars to fix this.