Complaint / review text:
First of all, I am retired, on fixed income and a senior citizen. I know nothing about computer and the computer terminology. Last year, your staff on the support line told me I needed to have the extended warranty on my computer and that it would cover any problems that might come up. So on 12/7/09, my Microsoft Outlook would not open so I called the support line number above and talked to Astha, but could not help me and told me to call Microsoft or my internet provider. I did and they referred me back to you. I called and talked to Amit and told me I had to pay to get it fixed since it was a software problem and had to pay $129.00. Astha said it was $69.95, she said okay. After an hour, she sort of fixed it but erased my business manager on outlook.
The whole time talking to Amit, she was rude, talked over me, would not answer my questions and more interested in selling me another warranty than fixing my computer. I was very upset by the time I got off the phone with her (I could not understand most of what she was saying due to the accent). I asked her to have someone from the corporate office call me about being scammed to buy the warranty that you sell, but do not honor. This morning, a man called and said he was with the corporate office, but spoke very little English and was very rude (I could not understand his name or half of what he was saying). He said my warranty did not cover software. Again, I was sold a warranty. I was told it covered everything pertaining to my computer.
I feel I was scammed and cheated when sold the warranty. It may not be much money to you, but it is 10% of my monthly income. You need folks that speak English that Texas Americans can understand. I would like to talk to an American from the Austin office to clear this up and refund my money. I really think my computer problem was caused by Dell, putting their own virus in my computer to make it fail since they send things all the time to upgrade.