Complaint / review / scam report
Ace
I purchased an e-machine from Wal-Mart, which is a re-b...

Complaint / review text:
I purchased an e-machine from Wal-Mart, which is a re-badged Acer. The box and computer appeared in perfect shape, so I wrapped it and put in under the tree for my wife. When I booted it up the first time on Christmas day, I noticed a very small 1" crack in the display. Upon calling Acer support, I was told that it was not a warranty covered item. That is was damaged by me or shipping. I naturally challenged that because the box had no accordion marks, no dents, etc. They, the Indian support center, suggested I call back for second level review the next day. That call resulted in rehashing and being told no warranty and that I would need to do another second level review. I returned the computer to Wal-Mart, which was gracious about it but did not have a replacement. Knowing as much as I do about computers, I've learned yet another valuable lesson. Acer, no! HP, Dell, Toshiba, Sony, yes!

Contact information:
Author: Contact with Author

Offender: Ace

Country: USA
Site: www.acer.com

Category: Electronics and household app.

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