Complaint / review text:
I have signed up with Dish Network to get some of their services. I have been promised by Dish Network that installation will happen promptly as of the 22nd of December 2009 morning time. I have been waiting and there was no tech who showed up. When I called Dish Network, I was told that they don't have any log of appointment scheduled and they have rescheduled the appointment for Dec. 24th between 12-5. Again, no tech showed up as usual. I have canceled my subscription and lodged a complaint with customer service. They have apologized and rescheduled the 29th, saying that they will flag the account with priority and will have a field officer notified.
Guess what? The tech never showed up and to my surprise, they did not have a log of appointment. Does Dish Network still in paper age? I am wondering if Dish Network knows about computers. They still have my account opened and they never bother to call the customer to see what is happening. Very pathetic service. I have started wondering if the installation process is nearly a week or two. I have spent long hours of phone conversation with Dish Network until probably around 10 hours on one week and wasted 16 man hours until now.