Complaint / review / scam report
EFax/j2 Global Communications
I noticed that my credit card was still being charged f...

Complaint / review text:
I noticed that my credit card was still being charged for an eFax account that was supposed to be cancelled 10 months ago. I called to receive a credit and to cancel my account again. When I called I was told to cancel online - so I did and I entered into an online "chat". I was told that I never cancelled my account, even though there is no activity on the account, I was told that I would not receive a credit for the months that I was charged. I then told eFax that each month the charges are never the same and he said I was wrong that all the charges are the same. I told him that I was looking at my credit card statements and they are not the same, etc...

I didn't get anywhere with the representantive, so I am now looking for consumer affairs to help me. I was over charged each and every month - I have my credit card statements to prove it and I want a refund for at least 6 months. I cancelled it the first time over 10 months ago, and for some reason there was a technicality and they didn't cancel my account. Here is the chat, which can help explain my frustration. I also can send my credit card statements to you for proof that I was charged different amounts each and every month.

Contact information:
Author: Contact with Author

Offender: EFax/j2 Global Communications

Country: USA

Category: Electronics and household app.


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