Complaint / review / scam report
Ace
I purchased Acer a110 netbook in March '09. After deali...

Complaint / review text:
I purchased Acer a110 netbook in March '09. After dealing with 3 different customer service people in India, where there is a language barrier for English speakers, they told me I would have to purchase a recovery disc to restore my operating system. No disc was included in my original purchase, which the tech told me should have been. I would also have to have an external usb disc drive to instal the disc I would have to purchase, of which I do not own and will not spend money to buy.

I asked him how they cannot fix the problem for me since I am under warranty (which I had to prove to them by faxing my receipt over, because their computer showed that I was over the year). I do not own a fax! I had to give to husband to bring to work next day. The only respond from the tech was "sorry for the inconvenience." I have since purchased a netbook from a different company rather than invest one more dime in Acer. It cost me 309 dollars to purchase new netbook.

Contact information:
Author: Contact with Author

Offender: Ace

Country: USA
Site: www.acer.com

Category: Electronics and household app.

comments

Information
Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.