Complaint / review text:
I was placed in a long distance service without my consent. On Nov. 6,2009, I changed local service from one plan to another with AT&T (land line). I was asked if I wanted long distance service and I said no. I don't need it or want it—more than six (6) years has past without me having this type of service (long distance) because I use my cell phone for that. I was placed in a long distance service called worldwide OCCAS without my consent and without me knowing until I received a bill for long distance charges. I made some calls with a (773) area code which is my area code, not knowing that they are outside my calling area.
Before, if I tried to make a call outside my local calling area, the calls wouldn't connect. Not knowing that I had been placed in a long distance service, I was charged for calls made here in the city of Chicago. I live in the city of Chicago. I talked to a custom service person CJ - who said that her notes read that I agreed for the service and the notes are correct. I said that, "I don't want the service and didn't agree to have it so please remove it." I was told that it would be $9.00 to have it removed plus the long distance charges for a total of $25.00.
AT&T has placed me in a service I didn't ask for and I have to pay to get out of. That long distance service is a rip-off. I can call the man next door and if his prefix is not in my local calling area, it's already considered as a a long distance call. If I had wanted a long distance service, it wouldn't be one have to look up the prefix to see if it is a local or long distance call and at $. 33 cent a minute, my five call cost $25.00 for 57 minutes. It's close to 60 prefixes in Chicago.