Complaint / review text:
I have had Comcast for several years. I moved into a house that had 3 separate apartments, but all shared the same address. We all had individual cable and internet. I had service there for 2 months and received a bill for $550.00. There is a miscellaneous charge for almost $300.00. I went up to the office and immediately tried to get someone to explain what the charge was. No one could give me an answer; it just says miscellaneous charge.
I talked to supervisors, managers, and customer support. No one could tell me what it was or would take it off my bill. I know it was for the other apartments' bills. But no one would help me. I tried to explain the set up of the house.
When someone would move out, they would disconnect mine. They did not know what they were doing and who they were connecting. This is really unfair that I get stuck with an over $500.00 bill; I refuse to pay it. No one will call me back or even care to tell me what the miscellaneous charges which I know are for the other apartments.
Someone please help. This is constantly ripping people off their needs. They need to be stopped doing this to people. It ruins our credit when it's their mistakes.
My mother had problems too. She didn't even have cable or cable box, just internet service. And they were charging her bill pay-per-view movies every month. And living in FL, there's a lot of houses that have 1 house with separate apartments and same address. They need to figure this out or charge for 1 line per house. They also charged her disconnect and reconnect fees for the other apartments.
Luckily, I caught it only after 4 months or she would have kept paying for it. 2 family members, 2 problems with Comcast. Come on. Please someone contact me about this. I will not stop till it's resolved.