Complaint / review text:
I had the store (Wal-Mart) where I purchased an Acer laptop send my Acer laptop back to Acer for repair. The power supply port was not working properly. I got a call from Acer on Jan. 19,2010 at 3:09 pm est telling me that my USB port was broken due to the computer being dropped. The computer was not sent back because of a broken USB port. The USB port was fine. I was told I would get an email of the picture showing the damage. On Jan. 20th FedEx delivers the laptop. This brings doubt to if they even looked at my computer.
When I called to inquire about the situation, a customer service rep went on to tell me the damage was my fault and it would cost me $199 to fix. How are they going to fix a computer they have sent back already? Acer is a scam and the company should not be selling computers if they are not going to stand behind their warranty.