Complaint / review text:
On December 3,2009, I was offered HBO/Showtime for 3 months free by Dish Network. I was told I would not be charged as long as I cancel the service by March 3,2010; after that, I would be charged. On December 21,2009, I was given credit for a 20-month promo of $39.99. I was given three credits at $22.00 each for HBO/Showtime special. Bill was for month of January. On January 25,2010, I received a bill from Dish Network for $97.00 when normally it’s only $75.00. The bill is for the month of February.
I called to question them and was told there was a glitch in the system last month that I should've only been credited for 2 months of free HBO/Showtime instead of 3, so now I have to pay for a month of HBO/Showtime even though promotion was supposed to be through February. The lady proceeded to tell me that I basically need to deal with it because even though it was their fault, I have to eat this cost. The billing glitch was not my fault; it was theirs, so why should I be the one who has to eat that cost? I was told I wouldn't get billed for the premium channels until after March 3,2010. If this current bill is for service from February until March, then why am I getting charged for premium channels? She turned it around that it was my fault because I only paid what my bill stated. It is my right as a consumer to assume that the bill I receive from companies is the correct amount. It is not my responsibility as a consumer to be sure that their billing is right. I had to pay additional fees that I shouldn't have had to pay.