Complaint / review text:
Billing scam or mistake? Verizon has significantly reduced text messaging bandwidth as compared to other carriers. The result is that when an individual sends a text to a Verizon phone from a non-Verizon provider, and the text contains the full bandwidth of data, Verizon breaks up the message into smaller packets and send them to the phone in multiple messages (example: 1 message sent can equal 4 messages received). The Verizon customer pays for 4 messages when they were only sent 1.
On a Verizon to Verizon phone this is no problem. However, I caught this problem since I deal significantly with international colleagues/friends. My phone will receive 4 sequential text messages from Singapore, each a continuation of the previous. The sender only sent one message, but Verizon cut it up into 4 messages. Upon review of my bill, I noticed that Verizon does not provide detailed transmission data for text messaging, only for voice. They only provide a “Summary of Charges” for text messaging.
I called Verizon and spoke with a lady named Carlene. I was asking for instructions on how to review the detailed transmission data for text messaging. Originally, she thought I was in search of a method to read the actual text. When she understood my request, she kindly walked me through the website to view the data. Verizon consistently billed me for each received message when only 1 was sent (example: 1 message sent and 4 received because Verizon cut it into multiple messages and delivered 4 messages to my phone). I should have been billed for 1 message. With international charges, this can add up quickly.
Verizon's bandwidth allocated to messaging is significantly lower (about 25%) than any other mobile carrier. This bandwidth reduction results in more messages sent to my phone, and more revenue to Verizon.
Is this an accident or intentional consumer fraud? I have downloaded text messaging times and charges to prove this occurs. I can also demo this anytime. As the one paying the bill and locked into a two year contact, I don't like being billed multiple times for the same event.