Complaint / review text:
I first called because I had dropped my cell and cracked the screen. The woman I talked to was great and sent the replacement phone. I received the phone 2 days later. I got it turned on and then 2 days later, I found out that when people call me or I call them, my phone says connected but I can’t hear them and they can’t hear me. And a week later when I text, the “t, y, g, h, v and b” keys freeze up my phone, so I called US Cellular and they tell me to call the insurance company since it’s on warranty. No big deal.
Well I called, pushed this number, typed in that you know the deal. Then I am put on hold for ten minutes only to think the person was getting ready to their thing and I hear everyone in the background talking and the guy that's supposed to be helping me is talking to everyone and eating. For 20 minutes, I listen to this guy talking and eating even asking for mustard. Then I yell hello and he starts talking to me and I kindly ask to speak to someone else being as I just listened to him talking to everyone and eating for 20 minutes. He said sure and hung up on me. I called back and got a great woman who helped me out again and I told her what happened and she apologized 4 times. I wish I would have asked for his name first.