Complaint / review text:
I contacted Dell tech support to repair a problem with a printer. I was told that I would have to spend $29 to get the support I needed. I paid the money then allowed the tech to "take control" of the computer. For the next two hours the tech checked a few settings and downloaded an updated driver. When he restarted the computer, it got hung up on the welcome page. We tried again and it hung up again.
I was then told that the problem was with the computer, and that I would have to pay $49 to get the support I needed to fix it. When I argued that there was no problem with the computer until the tech worked on it and that I didn't feel that I should have to pay for the support to correct a problem he caused, I was told that that is not the way it works.instead I had the tech restore the settings on the computer to 5 days earlier when everything was fine. He told me that it could take up to an hour to restore the settings and that he would call me back when it was complete. Restoring took less and two minutes and the computer was totally back to normal.
This is a total scam by Dell. They messed up the computer so that I would have to pay additional to fix it. I have asked for my money back, and I am getting the run around. I was told that someone would contact me today to resolve my issues, but no one called during the specified time.instead, I called and complained again and demanded my money back. Why would I pay $70 to troubleshoot a 3-year old printer when I can buy for less than that? This is Dell just trying to make more money through this scam.
Stay away from Dell. Buy Apple instead. Their tech support treats you respectfully and as if you are intelligent and capable. I paid $29 for no help whatsoever and wasted two hours on the phone with a tech who didn't know what he was doing (best case) or was deliberately messing up the computer so that I would have to pay more money to get it fixed.