Complaint / review text:
On March 8th, I contacted Verizon to request installation of their new FIO bundle system. I was assured by the agent that what I would get would be FIOs and I accepted and ordered Internet, TV and Telephone. To my surprise, and after installation, the service was not FIOs and the TV was from DirecTV. I was told that I had until the 8th of May to cancel if I was not satisfied.
I was not satisfied with both the Internet service, which was considerably slow and not wireless, or the DirecTV which includes 512 channels of which 500 are commercials and sport. After I had realized that I had been deceived by Verizon and that there was no FIOs in our area, I decided on the 13th of March to cancel DirecTV, cancel my phone service and request wireless Internet access only.
Although it has become evident that customer service in the United States has declined dramatically recently, I have never experienced such ineffective, rude, and careless customer service as that of both Verizon and DirecTV. Although I had not dealt with DirecTV at all, when I asked to cancel, Verizon customer service asked that I contact DirecTV directly. When I did, I was absolutely surprised that they would charge me $450 for cancellation. They said, their policy was cancellation should be within the first 24 hours.
Phoning back and forth between Verizon and DirecTV, I was unable to get anywhere except waiting on the phone for hours and basically told that (1`) it is not Verizon's problem (though I had contracted with Verizon only) and (2) that I had to pay the $450 no matter what. It became evident that the whole operation is a scam and is a conspiracy between Verizon and DirecTV to defraud the public.in addition to the time wasted on phones, the stress and the feeling of having been taken and defrauded, I am required to pay money for which I have received no service.