Complaint / review text:
I had terminated my T-Mobile number after my contract was over. One month later I had a new contract with new number in NYC. I moved to Fayetteville AR and I called T-Mobile customer service to change my address but the bill never showed up. I made several calls to customer service and finally received the statement.
Now they have reactivated my old number and charged me. I called customer service many times to correct it but they suspended my service. I paid to get my service back and I also asked them to give my credit back for my old phone number which they reactivated without my authorization.
I had written e-mails to customer service and each time they had a different person answer my mails. Some said wrong information and some said I requested my old mobile number to put under lost/stolen! They refused to give my credit back for my old mobile number.