Complaint / review text:
On my July 2002 COX cable and internet service bill, I noticed that there was a Cable Modem Rental of $15.00 on my bill. I had purchased a cable modem and returned the COX owned one quite some time ago, so I called customer service. They informed me that their records show that I returned the cable modem in June of 2001. They then told me that they will credit me for the last 2 months, for a total of $30.00. I asked about the additional $150.00 that they had charged me, and they replied that they could only go back 60 to 90 days for billing disputes. Apparently, since I had not scrutinized my bills each month, I was at fault and there was nothing they could do. Since I subscribe to COX cable, Digital service, Internet service and phone service, and so did not notice the additional charge on my bill.