Complaint / review text:
I have had Comcast for internet and cable since September 2008. I have been on time with every payment. It started with the first bill. There were 2 lines in the house already when we moved in. One line had to be installed or hooked up. We have been charged an additional $8.95 a month since then for this additional line. When I called and asked why and for how long, I was told forever, because it was an additional installation.
Then one of the HD DVRs broke. They came and switched it out with a new one, and we're charged $20. I called and asked why when we are renting their equipment that I have to pay. It is their equipment that was faulty. They apologized, and I'm issued a credit and told if I purchase a service warranty for $20 a month, anything will be covered. I balked at this amount, and it's dropped to $3.99 a month.
Then the modem started acting up. This happened about once a week. I called and was told to disconnect the cable and power for 15 seconds to reset it. I continue to do this for another year. I called whenever it didn't come right back and got told there's an outage or some reason. Finally, on one of the calls, I was told on their end that they can tell the modem is fried and schedule a tech to come and replace it.
Tech came. It's replaced and worked OK for about 2 weeks, then it happened again. I called again and finally got someone who knows what they're doing. I was told it was not the modem and that from what he could tell in all the notes, it was the line. So he scheduled another tech to come and fix the hookup (that I was being charged the extra $8.95 a month for, no less). Since then, there's no problem with the internet.
Now an issue with the replaced HD DVR. Descriptions in the guide do not show up, and the On Demand menu does not appear. I called, and they scheduled someone to come with a replacement. I waited, and no one came; so I called. I was told the dispatch was canceled on their end, because my account is past due (by 10 days) but that I can take the box in person and switch it out at one of the offices. I have waited to pay this bill until services were fixed, because I am tired of all the problems and am waiting to see if there aren't too many trees so I can have DirecTV instead. I vented to the CSR and said I at least would have appreciated notice that it was canceled. She issued me a credit.
I have had ongoing problems with Comcast since the start. They overcharge for everything, nickel and dime everything, and have awful customer service. I pray to be able to switch to satellite!