Complaint / review / scam report
Dish
May 7th 2010: I have ordered for Dish network based on...

Complaint / review text:
May 7th 2010: I have ordered for Dish network based on a flier I received by mail. According to the flier, it is $19.99 per month for 12 months with many things free (such as $99 activation, 13 HBO channels for 3 months, HD-DVR, up to 6 room’s installation). May 8th 2010: The person (Mr.) who came to install had apparently a wrong work order. He said he cannot provide me with a HD-DVR or HD receiver. Based on the several hours (6 Hours) of install process and phone calls with his agency/Dish network, he finally gave up on it. Meanwhile, during the call with the above agencies, the customer representative told me that unless I pay another $100 as an upgrade fee they cannot provide me with what I ordered. Whereas the person who took my order confirmed me that I am going to get everything mentioned in the flier with a total of $30.99 per month, including tax. Mr. Understood that I am reasonable and he promised me that he would come on another day to undo what he did and install the service the way I ordered. He set a date of 5/14/2010 to do it. I did not sign any paper because I was not satisfied with what I got. May 14th 2010: Mr. Started his work with phone calls with his agency/manager and dish network. He could not come to an agreement with what I ordered and what Dish network can offer me, unless I pay additional $ than what I was offered when they took my order on May 7th.

I also learned many contradicting things such as the following: 1. My contract is for 24 months (Really surprising for me because I was initially told it is for 12 months. Also since the technology is changing every day, a 24 Months contract is really absurd) 2. The price will go from $19.99 to $49.99 after 1 year, for the rest of the 12 months. 3. One of the manager in the call said he can provide me with a HD-DVR but not an HD receiver (an HD DVR is useless if I don’t have an HD receiver) 4. An additional $100 will be charged if I need HD-DVR/Receiver.

At this point I told them that either they have to give me what I was offered initially or undo everything if they can't provide me with what I was offered with no cost. They refused it saying either I need to upgrade to get what I was offered or $100 to undo what they did at my place.in effect: 1. I lost the existing Comcast cable service which Mr. K. Disconnected. 2. I spent a total of 13 hours (in two days) on this. 3. I lost my peace of mind. 4. A threat of additional bills from Dish network, in spite of me not signing any contract so far with them. Please help and advice me of the next step I take. I just want to get rid of their service without any cost and mental agony.

Contact information:
Author: Contact with Author

Offender: Dish

Country: USA   State: Colorado   City: Englewood   Zip: 80112
Address: 9601 S Meridian Blvd.

Category: Electronics and household app.

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