Complaint / review text:
I was first charged inaccurately to lease my own modem as if it were Comcast's modem. I told them repeatedly over about three years time that it was my own modem they were charging me for. Finally, I took the modem in to show them and the customer service rep agreed that it indeed was not Comcast's property and promised that she would speak with her manager when the manager returned in the morning to credit my account. She said she had noted the whole situation and that my credit ($100) would show up on my next bill. It didn't and I spoke to many people over the next several months trying to get the issue resolved. Six to eight months later, after having to take my modem back in for verification, at which time I canceled my high Speed internet service through them, I was finally credited about a month later.
I only kept my basic cable service until a few months ago, I started receiving calls to pay my bill in full. At which time, I requested my cable service to be disconnected and for them to ensure that all Comcast services be terminated. Shortly thereafter, I started receiving daily calls either in person or on my voice mail telling me that I still had their equipment, which I had none of, and that I would not only be charged for but fined for keeping. I told them consistently that I didn't have their equipment and that they needed to be responsible for their own record keeping. I also let them know that the situation had become more than annoying on my end and that they were not welcome to call me anymore. As of today, I am still receiving harassing phone calls from Comcast and their contracting company CRC with the same accusations.