Complaint / review / scam report
Comcast
Comcast offers a DVR service. This purports to allow yo...

Complaint / review text:
Comcast offers a DVR service. This purports to allow you to record a show (or shows) whilst watching another channel, or when you are away from home. Fine, in theory. Sadly the USA seems behind much of the rest of the world in this area? Comcast habitually starts shows a minute or two late. This means that a recording for 6-7 will chop off the final minute or so if the show starts at 6.01? Okay, they say just set the recorder to end a minute or two late. Fine but that means the machine sees that as an 'overlap' on a following show, which will either not be recorded at all, or will in its tune be shortened (in this case 'beheaded!')

Most other countries have a system where the program carries a code, and when that hits the DVR, the DVR records, so it does not matter if the program is a minute or two late as it records by actual start not 'TV Guide ' start! Simple huh? Elegant too! This also takes care of those situations where you as otherwise find that and extra 2 million years tacked onto a football or baseball game has 'bounced' your favorite episode of Dora The Explorer' so you have some sweaty jocks instead of cartoon goodness. Lol.

The other major failing is 'series recordings' where one can select 'only new episodes.' Fine except that apparently episodes are 'new' for as many times as Comcast decides to call them so! I want to record 'Curious George Finds the Last Intelligent Person at Comcast'. I set it up for Monday 7pm - 8pm. It records (bar the end as mentioned before so he never finds this mythical intelligent Comcast person) I watch the show and then delete it. When I come to watch another show, I set to record (say 'Comcast - Great frauds of the 21st Century') I find it has not recorded at all? For why? Because Comcast's cretinous cable DVR box does not 'remember' that I have recorded and watched and deleted the 'new' episode of the Curious George series recording, so as it appears as a 'new' episode it has recorded it again and bounced my recording of the other show! So, when is a repeat not a repeat? It's when it is a 'new' episode being shown for the 4th time that week! Of course nothing is ever a repeat in cable-land, it's an 'Encore Presentation.' Hmm.

So, Comcast's box can neither record my shows reliably if they start or end late (as they very often do) or make sense of series recordings. Their engineers seem not even to understand the issues, let alone a possible cure, and when I try and bring this to their attention (telling them I am recording them) they tell me 'I am not allowed to do that' and hang up on me. Despite their own announcement that 'this call may be recorded' as they do not understand the difference between 'might be' and 'may be' where the word may gives implicit consent as in 'you may leave the table'. What a total waste of space they are. Given that we pay a premium for a DVR box and it is not fit for purpose I smell a class action here?

Contact information:
Author: Contact with Author

Offender: Comcast

Country: USA   State: Pennsylvania   City: Philadelphia   Zip: 19103
Address: 1701 JFK Boulevard

Category: Electronics and household app.

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