Complaint / review text:
In April, 2010, we were about to leave Dish network and sign up with DirecTV. However, the person in the cancellation department was very nice and offered us the following: free equipments upgrade (1 dual HD receiver and regular receiver), $15 off on the programming (250 channel) first one year, HBO and Showtime free for 3 months. We signed up and installation was done on the 4/25/2010. We also upgraded the 2nd receiver to a HD receiver for $99 (paid during installation). We have recently found out we have been charged $200 for equipment upgrade. When I called back, the billing department provided following:
On June, 28 around 10 pm, a person name John (supervisor), who would not told me his last name or operator id, told me that since I did not complain on the first month, it's a valid charge. When I asked him if there was a manager or someone I could talk to, he said he is "it".
On June, 29, I called back the person helped me asked if I knew who offered me the deal. Since it's been a while, I don't remember the name of the person. I asked him if you could see who placed the order.in response, he told me there is no information on who placed the order. I have signed a contract and there is no record of who signed up but the upgrade took place and I got HBO free and $15 off monthly. They can't answer why I get a partial offer of what they offered me and asking if I have any proof of that conversation. I have been with Dish Network for 7 years and don't recall ever signing any contract (all contract takes place over phone so why asked for hard copy).
Scamming customer is a customary practice of Dish Network. Also, they keep lying to consumers depending on who you speaking on the phone. Also, I sent e-mail to dishnetwork.com and have not received any response. Be careful when you deal with Dish network.