Complaint / review text:
My complaint is with Verizon technical support. I have been having a problem with sending and receiving multiple text messages for one sent out or received. For every one I send out or receive, I am charged for 8 text messages for that one. This has been going on for a year and a half with no resolution. I have called and discussed this issue with technical support and have been in Verizon stores twice with this complaint.
It seems my messages are tied into a contact list that is going to the warranty center, minimum payment. Balance numbers and for what reason? I also want this contact list removed. I did not make up this contact list. I want some suggestions in how to handle this situation. I have been patient in trying to get this situation resolved.