Complaint / review text:
On December 26,2009, I purchased a new Samsung 32" LCD HGTV, model LN32A450C1 for $563.00 in Bay City, MI. The TV came with a one-year warranty. On July 27,2010 (7 months out of warranty), the picture went white. I went to Samsung's website and looked up a repair service.
I took it in and they had to repair the video output circuit, repair the system control circuit, and replace defective components in the related circuits. Total cost was $285! I couldn't believe it needed major repair 19 months after purchase, especially since I still have a 17" Sony TV that's 30 years old, still works and has never needed repair. This sure put a bad taste in my mouth for Samsung. I now have a $563 TV for $848!
Being very disappointed in this product, I contacted Samsung's Executive Customer Relations department and explained what had happened. I was told if I had called before I took it in for repair, they would have helped me out, but since it's already been repaired, there is no further assistance they can offer me. How was I supposed to know it was going to be a major repair? And this never should have happened in the first place. I will never buy Samsung again. They've just lost a good customer.