Complaint / review text:
Gofar Appliance Repair, also known as Houston Appliance Repair ruined my refrigerator and refused to come back and fix it. We had a $250 repair that needed to be made and had them come out to fix it.
The person who came out did not know what he was doing, cut some wires, and then caused something to short out so that the only thing that worked on the refrigerator when he was done was the light. After weeks of trying to get hold of the manager, Brian, the only way I could get him to call me back was pretending to be a new customer who needed service. He set up a date that someone else would come out and fix it and of course, nobody showed up. After that we could not get him to return phone calls at all.
My husband had to play the game and call with his office number (a new number that they didn't know yet) and pretend to need service in order for them to call back (they never have anyone answer the phone directly—which, perhaps, should have been a clue to us to begin with). He basically told my husband that it was too bad that happened but they will not do anything about it. I was furious! How can they do that?
My $250 repair turned into a $1000 repair. Do NOT use Gofar Appliance Repair or Houston Appliance Repair—they will rip you off.