Complaint / review text:
My internet went down about two months ago. Comcast had 6 different technicians come out to fix the problem. I lost 1 month of internet access and probably 24 hours of my life on hold with Comcast. Almost, every time a tech would come out, they would replace my modem and leave. A couple hours later, the internet would go out again. I'd call Comcast back, be hold for hours, and wait 10 days for another tech to show up whenever he felt like it.
The 1st tech took my modem, and I did not realize it until he was gone. I complained to many managers on the phone and every tech who came to my house. Finally, Comcast decided that the problem was not my modem (after they changed it 3 times). The problem was at the pole at the front of the neighborhood. Comcast has aggravated everyone in the neighborhood, because we all had the same problem. And because of Comcast's incompetence, it took them 1 month to figure it out.
I canceled Comcast, returned my equipment, and again, requested my modem back at the Orange Park branch. The lady was very rude to me and told me I must have a receipt for the modem I purchased years ago. You can see that there is a modem on my account that is not Comcast's. Apparently, that was not proof enough that I owned a modem.
To top it off, I received a notice today that Comcast was sending a collector after me for one of their modems. No doubt, one of the three that the tech's switched out. Wow, Comcast has so much nerve. They are fraudulently charging me for not returning their modem, while they have also stolen my mine.