Complaint / review text:
Twice, I dealt with customer service, and they did not provide the information I needed, to continue my long distance service. Both times, they failed to let me know that I had to contact my long distance provider, therefore losing my long distance service. Then when I called and asked them for long distance service, they told me I would have it that day, and now they said the next day, and even that isn't guaranteed.
I lost my long distance service for three days, and lost service to my dish cable company, because long distance was cancelled. When I called to complain, they kept giving me the run around, and gave me a website, which doesn't really exist. When asked what they were going to do about it, they said they would look into it, but no one would contact me.