Complaint / review text:
I just returned my Samsung Fascinate, because I felt the phone was a little too bulky for me and I had a hard time texting on the touch screen. It is a great phone but not for me. The part that was awful was when I walked in to my local Verizon Store, and was greeted by the Customer Service Rep that was not very friendly. He asked me if he could help, and as soon as I told him I was here to return my phone, he asked me why, and I told him that the phone was just not for me. His response, very rudely, was, you did not have the phone long enough to make that decision. I told him it was long enough for me, and he started laughing, which I thought was very rude.
I then walked to the counter and returned my equipment with the original salesperson that sold me the phone. I asked him before I left if the account was returned back to its normal status and he said yes everything was returned and taken off the account except the $35.00 restocking fee, which I said that is great. I then left the store. When I returned home, I logged onto my account to see if everything was OK and it was not. The account was not returned to the original status. The Data Plan, Visual Voice Mail, and Insurance Charges were still on the account, and the contract date was not returned to its original status of month-to-month.
I called Customer Service and I was on hold with them for at least 30 minutes till they figured out what the problem was. I proceeded to talk to a supervisor to let her know that I was on a month-to month contract, and she stated that my contract ends in July of 2011. I told her that I have not been in a contract since December 2006. She said that I signed a promo giving me 1000 minutes on a two year contract renewal and I told her that I did not sign anything or agree to any promotions. The supervisor stated that she won't change my contract back to the original status which was month-to-month. How wrong is that? So now I am stuck in a contract I never signed up to be in. What rude and terrible customer service. I would never recommend Verizon wireless to anyone ever again after this experience. I have been a very loyal customer since Airtouch, and Cellular One and of course now Verizon. I can't wait to leave this company and move on. So much for customer loyalty. Store level customer service and phone customer service is terrible. I hope someone in the Corporate Offices of Verizon reads these and takes these posts seriously.