Complaint / review text:
I was a Dish Network customer for 5-1/2 years, never late on a bill and had premium package plus locals & HBO & Cinemax. When I signed up I received a Dish 501 DVR; when the hard drive died after 5 years they sent me a refurbished 501 with the same 30 hours of recording time. It was a piece of junk, and went out a few months later. I called and was told by a service Rep that their policy is to replace customer equipment with the same model, only a refurbished one. I was told that it would be several hundred dollars to upgrade to a new receiver. They don't make, carry or support the 501 any more.
I called Dish to disconnect my service and they passed me around to a couple of different people in an attempt to get me to keep my service. They offered a new dual channel receiver with 100 hours of record time for $69.00; when I said that I shouldn't have to pay anything for an upgrade she offered to give it to me for free. The way they do business is horrible - one shouldn't have to threaten to disconnect service in order to get Dish to treat valued customers (their words) in the same manner they treat new customers.