Complaint / review text:
I sent in a payment for $249.82, which was the exact amount of my bill and AT&T did a transaction for $299.82. So I called AT&T to get the bill straightened out and they connected me to every department they have. None of them were any help. They keep telling me to call the bank and get the check, which was impossible because AT&T did an electronic transaction. Also, the bank said that it was against their policy to fax any information to any company. AT&T gave me the runaround all day. I can see if it was my fault. I have the carbon copy of my check showing it was written for $249.82. I'm trying to figure out why can't AT&T find the check that I mailed to them, instead of me having to take the time and fax the carbon part of my check and me having to call the bank to get them to fax the transmiddle slip when they're the ones that have the check I mailed to them. I've been with AT&T since 1996 and have never tried to get anything free from them. So why can't they send me my $50 back and find out why $299.82 was taken out instead of $249.82, the amount I wrote the check for?