Complaint / review text:
I bought an Acer Aspire 1 Netbook on December 2009. Before it reached 1 year old, it started to give me trouble. Currently, the screen/monitor is completely blank (blue grey). I bought it as a gift to my sister-in - law while she was in USA for vacation, and currently she is in Hong Kong.
As soon as she experienced the issue, she contacted HK Acer Branch. They denied providing repair service, because they don't have any info about the netbook and asked try to touch base with US Customer Service. On December 13,2010, I informed US customer services and opened the above case. Level 1 personnell named Anumod, and Level 2 Charles asked me not to worry, and that they could address the issue from their end. They told us to contact HK Customer Service again and they will repair the netbook after Hong Kong side receives US side's case assignment.
I passed all the info which I got from Charles to my in-law. Unfortunately, and surprisingly about your weakest technology system do not have any information about the above case and netbook in Hong Kong side again. Again, on 12/22/10, I contacted US Customer Service. Level 1 Lakshmi and Level 2 Christ told that they cannot address the issue I am facing. After giving so many excuses, the only way they could help is ask me to bring back the netbook to US, and they will arrange to repair it.
I am completely lost on this idea. As a global brand name and under international warranty, why do I need to bring back the netbook all the way from HK to US, andrepair it, and then send it back to HK. It will cost me more, than buying a new and much better brand than Acer netbook. They lack business activities such as customer interaction.