Complaint / review / scam report
Barnes and Noble
Inept Online Service

Complaint / review text:
I advise anyone thinking of shopping online with this company to think again. I ordered an item that was supposedly in stock and their website tells you that a confirmation e-mail will be sent to your e-mail address usually with 60 minutes.

This did not happen. 2 days later item still not shipped, rang customer services only to be told item was not in stock but item would ship that same day, as now back in stock. Item did not ship and the day after i checked my order status and found that the order had been cancelled. Shortly after this i received a cancellation e-mail from them saying that order had been cancelled by customer.

UNTRUE. I then like a fool re-ordered 12/29/10 and again item showing in stock. E-mail received advising item would be shipped on 12/30/10. WRONG!

12/31/10 Now received an e-mail saying shipping delayed (again), no reason just shipping delayed. To get it so wrong once is poor, to get it so wrong twice is inexcusable in my opinion. Furher to this I have now received an e-mail 1/5/11 asking me to give them a 30 day extension to fufil my order. I have now cancelled item and also membership with Barnes & Noble.

I have been shopping online for 20 years now and don't recall encountering incompetance like this.

So ordering online with this company is up to you. Do so at your own peril and frustration.

Contact information:
Author: Contact with Author

Offender: Barnes and Noble

   State: Nevada   City: Las Vegas
Address: 122 Fifth Avenue
Phone: 180018008432665, 2015593882

Category: Electronics and household app.


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