Complaint / review text:
I purchased this company's prepaid phone and $50 reboost card for unlimited talk and text at a Walmart store, and when I went home to activate the phone, the phone could not get a signal in the house. You would have to go outside every time to make or receive calls. So I called a Boost Mobile Representative to help resolve my issue and I spoke to about 5 reps to do troubleshooting. I asked them if I was the only one having problems with their phones and they said no. So that means their ripping a lot more people off other than me and the last representative said there is nothing else we can do to help you. He also said that sometimes their phones don't work inside a building. I said you don't label that on the box because if you did, people wouldn't buy the phone. So that was a waste of time and money for the reboost card I purchased.
So I took the phone back to Walmart the same day, but I was left with the reboost card $50.00. So I called Boost Mobile and I asked for a refund for the $50 reboost card. I was transferred to this lady Representative. I thought she was trying to help me, but she told me a lie (I guess she wanted to get me off the phone). So she said if you send an email to our customer relations department and tell them I want a refund on the $50 card, then they would send me a check for $50. But when I did what she told me, it comes about she was lying. They kept saying they do no refunds on cards. They just ripped me off $50 when I did not even use the card. I can't even get a signal inside a building. I mean, what kind of phone is this? They're ripping people off and I'm not the only one who had this problem.
PS: My sister purchased a phone too and she had the same problem as well. So they ripped both of us off and a lot more people.