Complaint / review text:
Beware of Carlson's Appliance in Santa Monica. Although they have decent prices on Appliances they refuse to acknowledge any damage done to property when delivering and installing an appliance.
I live in an apartment building and Carlson's delivered a refrigerator to the unit next to mine. Somehow they punched a hole in my security screen door that was installed in the past 6 months. When called upon, the manager was disrespectful and uncaring as he says that they aren't responsible for the damage. Their delivery men were the only persons who came up the stairs that morning.
The damaged door has a triangle slit, most likely from a dolly which was used for the refrigerator. Do not patronize carlson's appliances. They do more damage than good. They were dismissive to the situation and left me holding the bag.
What a shoddy way to run a business. They just don't seem to care about property they damage. This is now having to go to small claims court.
Carlson's SUCKS! So, beware.