Complaint / review text:
I purchased a TracFone. I connected service for activation to turn phone on. It cost me only $9.99 plus tax at a Seven Eleven store with 20 free minutes. I was happy with that until I can purchase more minutes or by using my coupons codes promotion. The problem with my TracFone is that when activation was serviced to my TracFone the twenty minutes were added. "Now the real problem is that it stole minutes when incoming calls from real people were made to my TracFone. It stole my minutes, but that's not all. Now it’s really upsetting that I'm receiving text messages to my TracFone. It’s stole minutes when incoming calls and text messages were sent and receive to my TracFone.
The calls and text messages are from real people. Why? Because when I first notice the first call I answered my phone I said hello and they responded and said they’re looking for someone. I said wrong number. That's when I knew not to accept incoming calls because it’s deducting the minutes. Either way some how pressing any button on the TracFone is not necessarily pressing the accept button. It took units or minutes because I notice it’s doing the same thing with the incoming text messages. If you view them or not it will take away units or minutes.
So, like I said, I had only twenty minutes starting on my phone free after the activation. Ok, my TracFone number was only given to my son—only him and I myself. I realize when this was happening like I said again from 20.00 minutes. It took 3 units, so now it looks like 19.80 then 18.70. So that’s how it stole unit and minutes away from me being able to use them myself. I was not so happy with that. I noticed after the first couple times when incoming calls or the incoming text messages that my TracFone was receiving and all the stolen minutes I watch out for those and I started to exit or pressing the end button so I won’t lose any more minutes. My TracFone number is. I hope this is understandable. If possible, can I request courtesy phone minutes to my TracFone? Thank you.