Complaint / review text:
After I signed up with Straight Talk I started receiving a lot of e-mails and voicemails that said I could opt out (a requirement of law) with a link that didn't work. I had to call Straight Talk and tell them to take me off the list. The e-mails appear to have stopped. However, the "free" text messages (which do not appear to be free as they count against my monthly text message limit) that I receive from Straight Talk have not stopped, even though I told the rep on the second call (yes, I called and complained more than once) I would go to another company if they didn't.
He supposedly checked with his supervisor (to see if he had done it correctly) and assured me they would stop. As stated above, they did not. I am now in the process of looking for another service provider (Virgin Mobile???), and will be leaving Straight Talk as promised. I must say, the customer service reps were very professional and tried to be helpful (so I do not have a complaint about them).