Complaint / review text:
I called Comcast because we were getting intermittent internet service. They sent a technician that indicated my modem was bad, and was replaced. The problem continued. I was still getting service only if I disconnected the cable from the back of the modem and replaced it. I called again, and a different technician came and diagnosed the problem being from outside and not the modem.
The first technician has taken my modem as I did not need it anymore. They sent a Comcast truck with a technician from Comcast. He indicated that there were several problems, and he replaced several items in the box outside. I called Comcast to get a credit for not having to use the service. They indicated they can only give credit for one month because there was intermittent service and there will be no credit for the modem. They are still charging me for the modem even though they have my personal modem.
Basically, we did not use the service for over 4 months as what was indicated by the service person. Mr. Ron indicated they can see how much usage of the internet we had, but he will not provide me with that information. He further indicated that he will call other technicians and find out what has happened. He also indicated that they do not give credit for intermittent service even though it was the first technician that failed to diagnose the problem correctly, and gave me a modem that I did not need and charged me $7 per month for the modem.