Complaint / review text:
My high speed internet and telephone service stopped working. When I reported the trouble, a service call was scheduled. I was then told there was an "area outage" and Comcast canceled my service appointment. Two days later, Comcast called to say the problem was resolved. When I reset my modem, I still had no service. I called and was told I needed to schedule a service call. The soonest it would be was three days away. I was offered the option to take my modem to their office and exchange it. When I went to their office, I received what I thought was another modem. Wrong! All they did was replace the battery. My modem was still bad. I returned this modem a second time and received another modem. The people on the activation line at Comcast could not get the new modem to work. I then called the Comcast High Speed Internet tech support number. After spending about two hours on my cell phone with the tech, my modem was finally working. I spent 4 hours of my time exchanging modems and working with techs along with using my cell phone minutes due to Comcast not being able to get my modem to work.
Now a week later, I am having problems with the speed of my internet connection. I am getting 20 to 22 mbps download and 4 mbps upload. I was told I needed to have a service appointment which is scheduled for tomorrow. My internet was only working 1/2 the time. The Comcast employees are totally incompetent!