Complaint / review text:
I signed a contract at the end of April, then was out of town on a Native American Reservation. I thought the poor service was due to there not having any T-mobile towers but roaming was free. Service remained bad. I was on the reservation for 1 month. When I returned to my home, I still had poor service with lots of dropped calls. This was important because I need to be able to be contacted 24 hours a day for my career. I put in a service ticket, no response. I continued with bad service, called again and was told there are no towers in my area. I was told to request to waive termination fees. I did and was declined.