Complaint / review text:
I bought a Straight Talk phone from Walmart and called the company that day to port my number from Virgin Mobile USA. I hated to leave Virgin Mobile, but I had to due to coverage issues. Three days later, my phone still wasn't active so I asked Straight Talk to do a conference call with Virgin Mobile. Then, I found out that Straight Talk filed a port request with the wrong company. Virgin Mobile then instructed them on what to do. Three days later, my number had been transferred from Virgin Mobile, but Straight Talk couldn't find it and had no idea where it went! Straight Talk can't find my number and told me that it has been deactivated. I called for help from them and all they do is put me on hold. At one point, they transferred me to NET10 in the Philippines to handle my complaint.